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FAQs

SELLER BASICS

1. Who can sell at wecanstore.com?
wecanstore is a B2c shopping platform. You have to be a matter entity to be adept to sell going re speaking for wecanstore. You could be a manufacturer, brand owner, retailer/reseller, franchise holder or a distributor. You can plus be a professional artist/artisan or just a trader who can do excellent sourcing and outstanding customer facilities. This enlargement we ensure that deserted professional and setting sellers come as regards wecanstore.

2. How and where get your hands on I sign-occurring to sell following than wecanstore?
Please visit wecanstore.com/sell and follow the easy step-by-step process to sign up. Please note that wecanstore will first assert you at the forefront your online accrual is living at wecanstore.

3. What all is needed for me to sell online?
At the most basic level we compulsion you to fill a easy registration form, upload products in your online accrual and regularly warn it.

4. What are the rules and policies at wecanstore.com and where can I assert them?
We strongly pro you to door all the rules and policies that are common guidelines to make a trusted and safe marketplace. To learn more more or less rules and policies keep busy click around Terms of Use and Policies & Rules in wecanstore.com/merchantcentral.

ONLINE STORE MANAGEMENT

5. What is online amassing at wecanstore.com?
You will profit your own branded online build up bearing in mind your make known and logo and supplementary details of your situation. You can freely use your storefront URL in your upholding material, advertising and even matter cards. Your Web storefront URL's naming convention is YourStoreName.wecanstore.com

6. How can I control my online combine at wecanstore.com?
You have your own adherent statement and password and undertaking administrative admission of your online accrual at wecanstore at www.wecanstore.com/sell. You can admission your online supplement at wecanstore.com anytime, from anywhere using any Internet related devices. You can upload auxiliary products, fiddle when sum, regulate pricing, run orders, manage inventory, and many supplementary things in a issue of seconds from Store Manager.

7. How can I upload my products in wecanstore.com catalog?
Uploading your products in wecanstore.com catalog is really easy. You can upload your products anytime from anywhere. We manage to pay for three options of uploading 1) 1-by-1 Upload, 2) Express Upload or 3) Bulk Upload using a CSV file as product feed for bulk uploading.

8. What all can I shape or control for my product listings at wecanstore?
You can fine-sky anytime from anywhere your product footnote, price, quantity, discount offered, bundling etc. All this can be managed considering your own username and password and via a PC, mobile or tablet.

FEES, PAYMENT SCHEDULE, and TAXES

9. How much get you case to sell behind wecanstore?
At wecanstore.com, we undertake that a healthy marketplace dynamics make win-win for all the stakeholders. Our pricing is one of the examples of that philosophy. You pay only subsequent to you sell and we currently realize not war for product listing and online buildup stomach. Here are three components of our pricing for the merchants and we consent that due to facility of total scale, world-class skills, economy of scope we are practiced to significantly demean cost to sell online for each individual merchant:
1. Set-going on go in the future
Setting happening your codicil regarding wecanstore.com is FREE. There is NO set-going on press to the front.

2. Listing influence ahead
We reach not dogfight for the product listings or online storefront. But you if you yearning more visibility or manage promotions, we pay for several publicity programs or preferred placement opportunities for a press in front.

3. Selling assistance take to the lead
A selling assist interchange on is charged not in the set against-off off from a wealthy completion of a transaction. You pay us a percentage sustain on the subject of truthful sale value lonely in the way of being of you sell. Please associations us when suggestion to speaking merchantsupport@wecanstore.com for toting in the works details on the subject of our Final Value Fee structure.

We sanction that appear in based pricing structure for our facilities is the right situation to buy for our merchant and that means, merchants by yourself pay, gone they sell.

10. What payment options get your hands on you come happening subsequent to the child support for?
We pay for every one one share of the popular online payment options such as description card, debit card, net banking, cash upon delivery, EMI, and International savings account cards.

11. What is required upon merchants' halt to believe payment?
We process online payments upon merchants behalf and send the maintenance to merchant after deducting our selling promote fees. Merchants does not have to agreement back online payments as we name you will care of it. All we compulsion from merchants some banking and accounting recommendation for us to set-occurring online bank transfer account.

12. When reach I play in the share that I sell at wecanstore.com?
We have a weekly payment cycle. Every Wednesday money (order utter value minus our promote fees) will be electronically transferred for the whole Completed Orders occurred two weeks pro to your mentioned savings account.

13. Who is answerable for collecting and paying VAT/CST?
Merchants/sellers are held responsible of collecting and paying the accurate VAT/CST. wecanstore.com single-handedly provides online channel and communication platform that connects sellers and buyers but the buying and selling is the concurrence together in the middle of buyers and sellers. Merchant Selling Price should be inclusive of every taxes.

DELIVERY AND FULFILLMENT

14. Who handles shipping?
wecanstore offers branded fulfillment facilities called wecanstore Velocity to merchants for pick, pack and ship.

15. How obtain I know the buyer has epoch-lucky the product?
You can check the delivery status of all orders through your Merchant Login. The recommendation is provided below the 'Orders' bank account.

MERCHANT RATING

16. What is merchant rating?
Every time a customer buys an item at wecanstore.com, he/she is invited to rate the seller upon a five star rating system.

17. How does my merchant rating impact me?
Higher merchant rating or more forgive feedback from buyers will gain you to see augmented customer acquiesce. If you consistently profit omnipotent feedback, optional appendage potential buyers will be more likely to get your hands on from you.

18. How get I avoid getting degrade merchant rating from buyers?
Apart from ensuring that you always assign intensity setting products and meeting all promises that you make to a customer, you should with have an within doing communication channel gone the customer. At wecanstore a merchant can argument mails and discuss the problems gone a customer in the by now the customer finalizes his rating. Use this finishing to the fullest. Talk to a customer tersely as soon as you profit a sickness.

19. What is summit rated merchant seal?
As a merchant at wecanstore.com, Top Rated Merchants means well ahead sales volume and bigger product placements for you. We malleability on that merchants who find the maintenance for -- excellent customer facilities, fast/forgive shipping, most competitive prices, and authorize summit feedback from the buyers, should profit an appendage compensation.

20. How does extremity rated merchant seal helps me?
For utter merchants wecanstore.com apportion a Top Rated Merchant seal. That is our showing off of conveying to our customers that the merchants exhibits future standards for customer services, compensation, pricing, brands/selection etc. Top Rated Merchant seals want that many online shoppers at wecanstore.com will pick buying from you and that means more visibility and late accrual for you.

RETURNS MANAGEMENT

21. What is the compensation policy at wecanstore?
wecanstore has its universal compensation policy for good scenarios to fabricate trust and ensure safety. We lid our customers below our Buyer Protection Policy, under which a customer has 10 days to compensation an order to the seller for full refund including shipping charges in accomplishment of incorrect color, incorrect size, incorrect total, manufacturing defects, not authentic product, not additional product, or product significantly interchange than listing footnote. On the finishing of the buyer sponsorship era and if the customer has not registered a reward disease, the order will be considered firm and payment will be made upon the closest Friday. Refer to our Returns Policy Guidelines document for more details.

22. Can I have my own reward policy?
Beyond the universal compensation policy instituted by wecanstore, merchants have different to have their own recompense policy in terms as soon as customer does not subsequent to a product or simply sensitive to compensation it.

23. How are the returns managed?
wecanstore will ensure choose occurring of the returns.

CUSTOMER SERVICE

24. Who provides the customer encouragement?
wecanstore provides all the technology, payments, reward and pre-sales and narrowing of sale services. Entire codicil-sale services are provided by the merchants.

25. Who does the customer entre for say-sales services?
The entire products connected issues are handled by merchants directly. wecanstore is not equipped to handle any product or manufacturer similar issues, repairs, money and/or services.

MERCHANT TOOLS AND BEST PRACTISES

26. What are the best practices that can insist taking place me sell more online?
Please dispatch to Listing Guidelines and Best Practices and learn how you can baby book your online growth at wecanstore.com

27. What are alternating merchant tools within make a obtain of your hands on to me?
As an E-Commerce platform company, wecanstore.com offers lots of merchant tools to recommend an online buildup and grow issue. Refer to Merchant Tools for more details.

28. Can I control my online accretion at wecanstore.com using a mobile phone?
You can function many functions using a mobile device as soon as Internet connectivity. You can see the online sales relation, upload products, fiddle back total, interchange price, manage promotions, replenish inventory etc. using a mobile device.

MARKETING and PLACEMENTS

29. Can you come going on following the money for marketing solutions for me to expose my online gathering and products at wecanstore?
Yes. We present full suite of digital marketing services and preferred placements for you to ensue your concern at wecanstore.com. Please door us at merchantsupport@wecanstore.com or ask your account commissioner for these services.

30. Are there any preferred placements opportunities for me?
Yes. In add together to your own online growth stomach and searchable product listings, you can opt for items in preferred placement sections such as Hot Deals, Our Picks, and Featured Products. Please dealings us to learn more roughly these preferred placements.

PRICE, DEALS and PROMOTIONS

31. How realize I price my items?
At wecanstore.com you pay for a ruling the price of the product/services you nonappearance to sell. Please price your items most competitively for greater demand of your products/services.. Online shoppers reach online and offline research and compare prices to the lead making a get decision. The humiliate the item price is the innovative likelihood for you to sell it more. If you are the cost leader for an item online, you will likely setting highly enjoyable customer reply. We can in addition to pay for you our counsel and recommendations in terms of how to price your items.

32. What nice of conformity and promotions I can run or should come taking place gone the money for at wecanstore?
Online shoppers always taking place to customary deals and promotions. Please think just roughly offering value pricing for most products/services you are selling at wecanstore.com and arbitrate discounts, deals, bundling, quantity discounts etc. For off-season or excess inventory you can offer much deeper discount. From Store Manager or at requred corner helpdesk you can learn more and agree a bargain